We all like our privacy, and we’re not about to try and invade yours. At Wild as the Moon we have very little time for companies that sell customer data onto third parties. So in accordance to our privacy policy we will never sell or pass yours on.

Our privacy policy is in place as it is necessary for us to gather some of your personal data through our website. This is as a means of processing your orders. But we don’t collect or store payment information directly; this is processed entirely through PayPal. What we do collect is your name, address, email and contact numbers. In essence, the information we need to send you your goods or contact you for anything relating to them.

All personal information that we collect from the site is taken through securely encrypted SSL pages and we employ physical, electronic. And procedural security on all the data which we hold in our customer database. We do not use Cookies.

Our lovely newsletter subscribers and customers email addresses and names are used to send out email updates, news and special offers. You can unsubscribe from these emails at any time using the unsubscribe links contained in our mailshots.

1. INTRODUCTION


This privacy policy provides you with details of how we collect and process your personal data through your use of our website.
(referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Full name of legal entity: Wild As The Moon
Email address: hello@wildasthemoon.co.uk

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND HOW WE PROCESS IT


A privacy policy protects your personal data. Which means any information capable of identifying an individual. It does not include anonymous data.
We may process the following categories of personal data about you:

Communication Data

Communications Data that includes any communication that you send to us; whether that be through orders via the website, through email, postal service or any other communication that you send us. We process this data for the purposes of communicating with you, providing you with a service, for record keeping and for the establishment, pursuance or defence of legal claims.

Customer Data

Customer Data that includes data relating to any purchases of goods and/or services. Such as your name, title, billing address, delivery address email address, phone number, contact details and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. This processing is necessary for the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data

User Data that includes data about how you use our website and any online services, together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. This collection and storing of this data is necessary for the proper administration of our website and business.

Technical Data

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. 

Marketing Data

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. The collection of this data is necessary for us to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Instagram adverts or other display advertisements). And to measure or understand the effectiveness of the advertising we serve you. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE SECTION 4 BELOW)

3. MARKETING COMMUNICATIONS PRIVACY POLICY


Our privacy policy abides by GDPR and marketing opt in guidelines. We may send you marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. If you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchase history etc. as this data is still necessary for the performance of any contracts between us and regulatory compliance.

4. DISCLOSURES OF YOUR PERSONAL DATA


We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law and our privacy policy. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

5. DATA SECURITY PRIVACY POLICY


As part of our privacy policy we have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need, to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

6. DATA RETENTION PRIVACY POLICY


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. YOUR LEGAL RIGHTS


Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/


If you wish to exercise any of the rights set out above, please email us at hello@wildasthemoon.co.uk


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

hello@wildasthemoon.co.uk

Privacy Policy Data Breach Notification

In the event of a data breach we will follow the GDPR protocol for any company acting as a data controller. We will report any security breaches involving personal data to their relevant supervisory authority. In the UK, that is the Information Commission’s Office. We will also inform the individual(s) who’s data is affected, following the below Article 33 of the GDPR.

In the case of a data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55. Unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay. The processor shall notify the controller without undue delay after becoming aware of a personal data breach.

The notification referred to in paragraph 1 shall at least:
describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned; communicate the name and contact details of the data protection officer or other contact point where more information can be obtained; describe the likely consequences of the personal data breach; describe the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

Where, and in so far as, it is not possible to provide the information at the same time, the information may be provided in phases without undue further delay.
In accordance to our privacy policy and GDPR, Wild as the Moon will document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken. That documentation shall enable the supervisory authority to verify compliance with this Article.

TERMS OF SERVICE

We truly appreciate your custom. But please bear in mind that by using our site or submitting an order on this website, you are agreeing to the terms and conditions outlined below.


Placing an order with us

In order for us to keep you posted on your order, we need your email address. So by registering and placing an order with us, you are agreeing to our terms and conditions on this page and that we can use your email address for this purpose.
We’d also like to keep you up to date with news, new products and special offers. Therefore, by buying our products or registering with us, you are consenting to receiving email communications from us. You can, of course, opt out at any time.


We will only use your data in accordance with our Privacy Policy. Also we reserve the right to change, update or amend this policy at any time.
When you click “proceed to checkout” and “proceed to paypal” you will be taken to a payment screen. This is where your purchase will take place.
You will receive a thank you email to confirm that your purchase has been made. If you do not receive this and cannot find it in your spam folder, please get in touch with us on hello@wildasthemoon.co.uk

Intellectual property/trademark protection

You are not allowed to copy or share any Wild as the Moon designs or artwork without express permission from us. Wild as the Moon owns the intellectual property rights in its website content and all of the artwork and services provided. You are not allowed to store, print or display our website content for personal use or any part of our artwork for commercial purposes without our written permission. 

Limitations of liability

We accept no liability. In no event shall Wild as the Moon, its Directors or employees be liable to the user with respect to the use of the website. This includes the content and the materials contained in or accepted through the website. Including without limitation any damages caused by or resulting from reliance by a user on any information from Wild as the Moon.

Or any damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission of any failure of performance, whether or not resulting from acts of God, communication failures, theft, destruction, fraud or unauthorised access to Wild as the Moon records, programs, or services.

Or be liable to the user for any indirect, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss, theft. Including corruption of user information, or the inability to use the sites or any of their features. The users sole remedy is to cease use of the website. 


Tarot Readings Terms and Conditions

Tarot Readings are subject to interpretation and you should not be take them as absolute. A Tarot Reading is never 100% accurate. Tarot Readings are for entertainment purposes only. So no guarantee can be given as to the accuracy of your reading. A Tarot reading does not replace professional medical/legal/business opinion and advice. It will not force you to follow a particular course of action. Nor attempt to exert any form of control over your free-will and common sense.

The contents of your Tarot reading are not legally binding. Decisions made by you, or actions taken by you as a result of your reading are your sole responsibility and have not been forced upon you by your Tarot Reader.

I assume no legal liability for any damages, losses, or other consequences of any client decisions. Whether this is subsequent to, or based on, my Tarot readings. Please use your own common sense and judgement. By booking a reading you are confirming the complete understanding and acceptance of the above.

Sorry, I do not offer refunds on Tarot services provided.


Smoulder Sticks Terms and Conditions

The purchaser accepts that aromatherapy and herbal products are unsuitable for infants, children, breastfeeding women, during pregnancy, for those with serious and/or chronic diagnosed and undiagnosed medical issues and/or diseases, and animals.

Wild as the Moon makes no medicinal claims for any of its products. We make no claim to treat or cure any health related issue (physical, emotional or psychological). Our products are not to be used instead of prescribed medications and/or medical advice. Our products are not to be used in conjunction with prescribed medications without guidance from your medical professional. 

Wild as the Moon are not responsible for the misuse of the products we sell.
Please do not make a purchase from this website if you are suffering from any health-related, physical, emotional, psychological and/or medical issue without first consulting your medical professional.

The purchaser is responsible for researching any ingredient within the products on this website and is responsible for their own health. The purchaser is responsible for researching all herbs and components within the products listed on this website to ensure their own safety.

Please ensure you have fully read and understood our guide to using your products. Always use with care and caution in a ventilated area and never leave unattended. Use with heatproof bowl or dish to catch burning embers and ensure that your product is fully extinguished after use. If you experience any adverse reactions at all, discontinue using the product.

Returns and Refunds Policy

All products are handmade or make from natural material, so no two of the same item will be identical.

All wooden slice artwork pieces are made with natural, untreated wood, thus are subject to cracking, splitting or damage over time. Therefore, Wild as the Moon is not liable for natural wood movement or any damage subsequently caused.

Your bespoke, customised or personalised items are non refundable as they cannot be resold.

Individual crystals or crystal sets may very in size or colour as they are natural products.

Naturally, we take great pride in our work, but occasionally mistakes happen (we’re only human after all).
Please make sure you inspect your goods thoroughly on delivery, and notify us within 14 days of any issues or concerns. Returns requested within 14 days may receive a full refund or exchange. Returns are only accepted on faulty items. If you wish to return any item purchased, please repackage it to ensure it is returned in its original conditional. You will receive a full refund of the original cost of the item when it has made its safe arrival back to us. 


When contacting us about a return

Please include your reference number or proof of purchase. Once your item is received and inspected we will fully refund the price of any items that are damaged or not as listed. Alternatively, we can arrange for replacement goods within 14 days.
Please make sure you get proof of posting from your courier as we can’t take responsibility for items that go missing in transit.
We will refund you within 14 days of goods receipt, should you not request replacement.

Sorry, we do not accept refunds on international orders.